TYPE:ServiceMODEL:JettaYEAR:2019
Average Score (222 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
Scheduling easy and timely (not emergency). Friendly, clear, helpful and gracious.
TYPE:ServiceMODEL:JettaYEAR:2021
Service as usual, quick turnaround time and everything done that was required. Notified of any potential issues in the future.
TYPE:ServiceMODEL:JettaYEAR:2025
Always great. 3rd car, 20 year customer and counting.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2019
Friendly service very easy to work with Jack VW
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
the service department and mechanics are cost conscious for the customer making the experience of needed repairs less painful.
TYPE:ServiceMODEL:AtlasYEAR:2018
TYPE:ServiceMODEL:TaosYEAR:2024
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Tyler is the absolute best service advisor I have ever dealt with in 35 years of owning cars. He is knowledgeable and kind, and will bend over backwards to help you out. He did all he could for us and had the car ready a day early. Now, as for VW, I am truly not happy with the reason for the service. Our 2022 Atlas Cross Sport is at just about 57,000 miles and had a major oil leak due to some PCV system pressure issue that blew out the gasket on the timing cover. When I called to set up an appointment, Tyler (being as good as he is) took a guess by my description of what was going on, and guess what? He was right. That said, it would seem that if there are multiple Atlases coming in with the same issue, and especially since I am so close to the warranty mileage, I would have thought VW could warranty or at least discount the repairs. No dice. So, that means over $1,000 out of my pocket for engine work on a 3-year-old car with a known issue. If VW doesn't do something to help me with this repair, the Atlas CS will be my last VW (we're on our 4th one now). Report that up the chain, please, and feel free to contact me to discuss further.