Average Score (220 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

220 Ratings

4.9 Average

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  • Don B.11-08-2024

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Tyler provided exceptional courteous service experience !

  • Brian W.11-06-2024

    TYPE:ServiceMODEL:TiguanYEAR:2019

    Very easy to work with, bought the car new and have been happy with Jack Vw ever since.

  • Kimberly C.11-06-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Mark M.11-04-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Customer Service Personnel are exceptional!

  • Sarah P.11-03-2024

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Customer service rep made me feel so welcome! It's worth the drive from York for such great service. I also really appreciated the car wash!!!

  • Julie E.11-03-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Derek M.11-01-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Derek H.10-31-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Anton W.10-30-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    As almost always, my latest experience at this VW dealership was great, with no improvement needed. The nice size and welcoming style of the This Saco dealership has long been the local shop of choice for both purchase and service of our VWs, even though we live closer to another, much larger and much less friendly dealership in our region. It counts for a lot that the Service Manager Justin Koelker and senior Service Advisor Colton Proulx have both been at their post for more than twenty years. No improvement necessary!!

  • Peter M.10-28-2024

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Tyler is BY FAR the best Maintenance Lead I’ve EVER been fortunate enough to work with. In the last year alone, I’ve been to several service locations with multiple OEM’s (VW, Mercedes, Toyota, and Audi) - Tyler, is by far the most communicative, direct, truthful, and generally available and knowledgeable I’ve worked with. If only there were Tylers at every service locations, much less at other OEMs!