Average Score (220 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

220 Ratings

4.9 Average

Models
Types of Survey
Filter by
  • Hannah R.04-01-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Elliott G.03-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Colton is the best service advisor I have worked with at any shop across multiple states. I would strongly consider buying another car from JackVW to continue working with Colton. Worst part of the experience is the waiting area doesn’t have comfortable seating or a good snack selection.

  • Michael N.03-31-2025

    TYPE:ServiceMODEL:TaosYEAR:2025

    Very pleased with my experience at Jack Volkswagen in Saco. I knew what I was looking for and though they were very helpful and informative, I was never pressured to get anything. They met my vehicle, price and trade in expectations fairly. I initially had a problem with the vehicle but they rectified that immediately. I will absolutely recommend Jack Volkswagen.

  • Paige H.03-31-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • David L.03-31-2025

    TYPE:ServiceMODEL:Golf AlltrackYEAR:2018

    Colton has been my service partner for over 15 years, and he's outstanding. He presents information and options very effectively, always trying to balance need and cost.

  • Michael O.03-29-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Keep doing what you are doing. Dylan was fabulous. Candid and trustworthy.

  • Jason P.03-28-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    It was a great experience, it was a long day and a long process, mostly due to dealership staffing.

  • Jeffrey F.03-23-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2023

    Service advisor was very personable and process was very efficient

  • Kelley E.03-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    The service dept. folks are kind, knowledgeable, thoughtful, and great at sharing/creating ease.

  • Amy V.03-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021